Privacy policy.

Details on how information is processed and how your privacy is protected.

A patient writing on the laptop

This website ( is the property of Klinikk Hausken AS, Haugesund, Norway and its content is the property of Klinikk Hausken AS in its entirety.

This privacy policy sets out how Klinikk Hausken AS uses and protects any information that you give Klinikk Hausken AS when you use this website.

Klinikk Hausken AS is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Klinikk Hausken AS may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 2nd of March 2023.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

Contact and booking forms

When you use one of the contact forms or booking forms on this website, you have to consent that the details will be collected and stored. Look for the box that you can click to indicate consent. We regularly delete old data. On this website we use the form provider Jotform HIPAA (Health Insurance Portability and Accountability Act) which complies with strict regulations for medical information. We process contact messages from the website in the application Crisp. All sensitive information and details users send us through forms on the website and landing pages, are encrypted in order to make sensitive data inaccessible for third parties. On this website we also use Acuity Scheduling which is also HIPAA compliant. All sensitive information is kept strictly encrypted and not visible for third parties.


The chat app on this website is available to users that give consent. The chat app uses cookies to function. They are needed to restore the chat session and messages of a live chat user when browsing between website pages and/or coming back on the website a few days after. Cookies have a default expiration time of 12 months, which is renewed if and when the user comes back to the website and loads the live chat. Cookies bind an user to a single session. If that session contains messages, it is permanent (unless deleted by a website agent); otherwise the session is temporary and is destroyed 30 minutes after the last website access. Cookies are not used for tracking purposes. They are solely used to bind an user to a server-side session storage, which is then used for messaging purposes, in the event either the user or a website agent starts a conversation. The user IP address is stored in the server-side session storage that's bound to the cookie. If the user leaves without using the live chat messaging features we never store any session cookies.

Social Media

Klinikk Hausken has a profile on Facebook and you can send us messages via the platform. We encourage you not to share sensitive personal data when you contact us via Facebook or Messenger. You can contact us by phone or via the contact form on our website if you want to share more sensitive information and details.

Why do we gather information on the website?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Contact information including e-mail
  • We may use the information to improve our products and services.
  • We may use the information to customise the website according to your interests.

What is a cookie?

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

How do we use cookies?

This site uses different types of cookies. Some of the cookies we use are traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Additionally the site uses some cookies that are placed by third party services that appear on our pages. See below for how you can control your cookies. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Control your cookies

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. You can at any time change or withdraw your consent from the Cookie Declaration on our website. You can change or withdraw consent on our cookie policy page.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

You may request details of personal information which we hold about you. You can also ask us to delete all information we have about you. If you believe that any information we are holding on you is incorrect or incomplete, please write to Camilla Vågen Dibley, Klinikk Hausken, Postboks 4113, 5531 Haugesund, Norway. You can also send and email request to . We will promptly correct any information found to be incorrect.

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